Frequently Asked Questions

Orders

Wine Club Questions

  • How do I log into my account?

    Click HERE to get to the log in page for your wine club account.

    Once logged in to your account, you can update your shipping and billing info, contact details, membership tier & preferences.

    During a release, you can customize your shipment, skip, or cancel your membership.

  • Can I cancel a wine club shipment?

    We are unable to issue refunds for club orders once credit cards have been charged.

    To avoid being charged for your next shipment, please ensure you skip or cancel your membership before the billing deadline.

    Please note, if you skip more than two shipments in a row, your membership will be canceled automatically. You’re always welcome to sign back up whenever you’re ready!

    If you need assistance, we’re here to help - just email us at hello@mcbridesisters.com.

  • Can I customize my shipment?

    Yes! All shipments are customizable. Each package has a minimum dollar amount and bottle quantity that we ask be met when customizing.

    We email our wine club members about one week before each shipment, to give you time to adjust your account details and your wine selection before the billing and shipment deadlines.

    Simply log in to your wine club member account and choose the wines you’d like for the next shipment.

    Please note: We can only accommodate change requests submitted by the deadline in your wine club communication.

  • How do I customize my shipment?

    • Log Into Your Account HERE
    • Under the “Upcoming Shipments” tab, the upcoming release will appear. You will see the default selection of wines. Scroll down to verify Shipping Address, Shipping Date, Shipping Method and Payment for this order.• Select the “Customize your package” button to make your account edits and wine selections• Use the quantity boxes on the screen to add or subtract the number of bottles you would like for your order. Note: To save customizations, you will need to meet the minimum bottle and dollar requirements.• Select “Save” at the bottom of the screen.

  • How much does it cost?

    The cost of your wine club shipments depends on your membership tier, bottle preferences, and quantity. Typically:

    • 12-bottle shipments range from $400 to $700.
    • 6-bottle shipments range from $125 to $325.

    Members receive a 10% savings plus flat rate or free shipping based on your preferences!

  • When does billing occur?

    Quarterly memberships bill in January, April, August, and October.

    Bi-Annual memberships bill in January and October

  • I have been charged for my shipment, when will I receive it?

    After billing, your order will be delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.