Frequently Asked Questions

Orders

  • Can you ship wine directly to me?

    Yes, if you’re in AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, KS, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, TX, VT, VA, WA, WI, or WY. 

    Unfortunately, some states (CT, IA, ME, MI, MO) don’t allow direct delivery of our New Zealand wines.

    We cannot ship wine directly to any of these states:

    AK, AR, DE, HI, N, KY, LA, MS, OK, RI, SC, SD, TN, UT, WV.

    We also can not ship wine to P.O. boxes in any state.

  • How long will it take to process my order?

    Your order will be processed within 2-4 business days. Weekends and holidays do not count as processing or shipping transit days.

    Tracking information will be emailed to you automatically.

  • How do I cancel my order, or return wine I don’t want?

    CANCELLATION: We are unable to cancel orders. As soon as your order is confirmed, it is  automatically sent to our warehouse and processed for shipment. In some circumstances, we can "recall" your order from the carrier, but shipping fees will still apply.

    RETURNS: We are unable to accept returned wine for any reason. This includes orders placed in error.

  • How do I manage my order once it has been placed?

    Once UPS has your box of wine, you need to work directly with them to change shipment details. We highly recommend that you enroll in the free UPS My Choice program, which will allow you to request address changes and track your package. In some circumstances, we might be able to assist you in requesting a change of delivery address, but UPS’s fees will still apply.

  • What if I miss my delivery?

    The carrier will attempt to deliver your package three times, if they do not successfully connect with someone 21 years or older to sign for the package, your wines will be automatically returned to our warehouse.

    Once we get notification that your wines have been received back to us, we can issue a re-ship request which will incur a $35 shipping fee.

  • Can I get my wine delivered even if I’m not home?

    State and federal laws prohibit carriers (UPS/FedEx) from leaving alcohol packages without obtaining a signature from someone 21 or over. We recommend using a business shipping address where someone is available to sign for your package if possible.

  • What happens if my wine is damaged when it arrives?

    If your package is damaged by the shipping carrier, please email the details to hello@mcbridesisters.com along with any photographic evidence you have, and we will help you file a claim. Once a claim has been filed, we will send you a replacement for the damaged product.

  • Is there an easy way to send the same order to multiple destinations?

    YES! We can help. For orders of 10 or more, please email hello@mcbridesisters.com and a customer service representative will be happy to assist you. For smaller orders, please place individually through our website.

  • How do I enter a Coupon Code?

    Enter your coupon code or gift card at checkout and click Apply, repeat this process if you have more than one.

Wine Club Questions

  • How do I log into my account?

    Click HERE to get to the log in page for your wine club account.

    Once logged in to your account, you can update your shipping and billing info, contact details, membership tier & preferences.

    During a release, you can customize your shipment, skip, or cancel your membership.

  • Can I cancel a wine club shipment?

    We are unable to issue refunds for club orders once credit cards have been charged.

    To avoid being charged for your next shipment, please ensure you skip or cancel your membership before the billing deadline.

    Please note, if you skip more than two shipments in a row, your membership will be canceled automatically. You’re always welcome to sign back up whenever you’re ready!

    If you need assistance, we’re here to help - just email us at hello@mcbridesisters.com.

  • When do I customize the wines in my shipment?

    We email our wine club members about one week before each shipment, to give you time to adjust your account details and your wine selection before the billing and shipment deadlines. Simply log in to your wine club member account, and choose the wines you’d like for the next shipment. 

    Please note: we can only accommodate change requests submitted by the deadline in your wine club communication.

  • How do I customize my shipment?

    • Log Into Your Account HERE
    • Under the “Upcoming Shipments” tab, the upcoming release will appear. You will see the default selection of wines. Scroll down to verify Shipping Address, Shipping Date, Shipping Method and Payment for this order.• Select the “Customize your package” button to make your account edits and wine selections• Use the quantity boxes on the screen to add or subtract the number of bottles you would like for your order. Note: To save customizations, you will need to meet the minimum bottle and dollar requirements.• Select “Save” at the bottom of the screen.

  • How much does it cost?

    The cost of your wine club shipments depends on your membership tier, bottle preferences, and quantity. Typically:

    • 12-bottle shipments range from $400 to $700.
    • 6-bottle shipments range from $125 to $325.

    Members receive a 10% savings plus flat rate or free shipping based on your preferences!

  • When does billing occur?

    Quarterly memberships bill in January, April, August, and October.

    Bi-Annual memberships bill in January and October

  • I have been charged for my shipment, when will I receive it?

    After billing, your order will be delivered between 5 to 10 business days. When your release is shipped, you will receive an email with tracking information.